Returns & Exchanges
At FarmDidi, we take pride in the quality of our authentic food products; however, due to the perishable nature of our items, we only accept returns for damaged or incorrect deliveries. Please notify us within 24 hours of receiving your order to initiate a resolution.
Inspect Your Order
Upon delivery, please check your package for any signs of tampering, leakage, or incorrect items before opening the internal seals.
Capture Evidence
Take clear photographs or a short video of the damaged product and the shipping label as proof for our quality assurance team.
Contact Support
Email our team at [email protected] or message us on WhatsApp with your order ID and the attached media within 24 hours.
Receive Resolution
Once your claim is verified, we will arrange for a free replacement or issue a full refund to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing